Shipping & Returns

Shipping

 

We aim to ship your order within 2 business days. Our warehouse is fully stocked, however there may be a delay especially during peak retail periods or during large publicity campaigns – in which case we will typically let you know at the checkout or within 48 hours via email.

Please note: Bundles are typically shipped from Australia and will take a longer than usual.

USA Delivery - US $9 (FREE for orders over $100)

Shipping will take 2-3 business days within the USA.

Parcels “returned to sender” due to incorrect address details could incur additional postage fees. in this case, if a purchase refund is processed all postage fees will be deducted.

Canada Delivery - US $9 flat rate

Shipping will take 2-3 business days to Canada.

International Shipping - US $28

Shipping will take 2-5 business days for most destinations outside of the U.S.

Late or Missing Orders

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following further investigation into your unique case.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

 

Returns

30 Day Money-Back Guarantee

We are sure that you will LOVE your Swags and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your Swags, if you’re not satisfied and you’ve ordered them online, you are welcome to return them to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund the full your cost of goods.

The customer is responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us before ordering.



Sale items

Unfortunately any items ‘on sale’ will not be refunded.


Making a Return

Simply contact us with your order number, which you can find in your order confirmation email.

Please pack the products safely and carefully into a suitable box and address the parcel to the return address label provided to you via email.

We highly recommend registering your parcel as we cannot be held responsible for items lost in transit. Once we receive the parcel and can verify that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs.

Please allow 3 – 8 days for the refund to appear on your credit card to allow for bank processing.