Shipping & Returns

Shipping

We aim to ship your order within 2 business days. Our North Carolina warehouse is usually fully stocked, however there may be a delay especially during peak retail periods or during large publicity campaigns – in which case we will typically let you know at the checkout or within 48 hours via email.

 

USA Delivery - US $9 (FREE for orders over $100)

Shipping will take 3-5 business days within the USA. Parcels “returned to sender” due to an incorrect address may incur further postage fees. 

 

Canada Delivery - US $12

Shipping will take 3-7 business days to Canada, depending on customs (note that customers do not need to pay for customs on Swag orders).

 

International Shipping - US $28

Shipping will take 3-10 business days for most destinations outside of the U.S. Please note that it is the customer's responsibility for any customs fees associated with your Swag package. The likelihood of customs being added to your order is extremely low, but it is important that you note this prior to placing your order.

 

Late or Missing Orders

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following further investigation into your unique case.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

 

Returns

30 Day Money-Back Guarantee

We are sure that you will LOVE your Swags and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your Swags, if you’re not satisfied and you’ve ordered them online, you are welcome to return them to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund the full your cost of goods.

The customer is responsible for the full cost of the return postage. We are happy to help with your decision-making process, so please don’t hesitate to contact us before ordering.

Returning an item

Simply email us with details of the product you wish to return along with your proof of purchase. Please pack the products safely and carefully into a suitable box. We highly recommend registering your parcel as we cannot be held responsible for items lost in transit.

Once we receive the parcel and can verify that the item/s are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus postage. Please allow 3 – 7 days for the refund to appear on your credit card to allow for bank processing.

Sale items

Unfortunately any items ‘on sale’ will not be refunded.