Shipping & Returns

Shipping

We aim to ship your order within 2 business days. Our Idaho warehouse is usually fully stocked, however there may be a delay especially during peak retail periods or during large publicity campaigns – in which case we will do our best to let you know in advance.

 

USA Delivery - US $9 (FREE for orders over $100)

Shipping can typically take 3 - 7 business days within the USA however depending on the shipping provider, this does vary. Parcels “returned to sender” due to an incorrect address may incur further postage fees. 

 

Canada Delivery - US $12

Shipping can typically take 3 - 7 business days to Canada, depending on the shipping provider and customs (note that customers should not incur customs charges as this is vary rare, but can happen from time to time). 

 

International Shipping - US $28

Shipping can typically take 5 - 10 business days for most destinations outside of the U.S. Please note that it is the customer's responsibility for any customs fees associated with your Swag package. The likelihood of customs being added to your order is extremely low, but it is important that you note this prior to placing your order.

 

Late or Missing Orders

It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. The Swag does not accept responsibility for orders lost in transit. Replacement items may be despatched according to our discretion following further investigation into your unique case.

We do not accept liability for any loss or damage arising from items lost, stolen or damaged once delivery has taken place.

 

Returns

30 Day Money-Back Guarantee

We are sure that you will LOVE your Swag goodies and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your items, if you’re not satisfied and you’ve ordered through us directly, you are welcome to return them to us within 30 days, in unused and in a pristine, re-sellable condition, and we will refund the full your cost of goods.

The customer is responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us before ordering.

Returning an item

Simply email us with details of the product you wish to return along with your proof of purchase as your first step. Please then pack the products safely and carefully into a suitable box (you may re-use the original packaging goods were delivered in). We highly recommend registering your parcel as we cannot be held responsible for items lost in transit.

Once we receive your returned items and can verify that the item/s are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus postage. Please allow 3 – 7 days for the refund to appear on your credit card to allow for bank processing.

Sale items

Unfortunately any items ‘on sale’ will not be refunded.